Report Abuse, Illegal Content, or Defamation

ScanTotal’s notice-and-action mechanism for reporting content on scantotal.net that is illegal, defamatory, infringing, or factually wrong.

ScanTotal publishes original content (blog posts, scam-pattern reference entries, threat statistics) and operates scanning services that process user-supplied URLs, files, and messages. We are committed to taking down content that is illegal, defamatory, or factually wrong, in accordance with applicable law in Australia (our country of operation), India, the European Union, the United Kingdom, the United States, and other jurisdictions where our users are located.

This page sets out the categories of content we will act on, how to submit a valid report, what information we need from you, and what response timeframes you can expect. It satisfies our notice-and-action obligations under the EU Digital Services Act (Regulation 2022/2065) for users in the EU and equivalent obligations elsewhere.

Categories we will act on

1. Illegal content under Australian or relevant jurisdiction law

This includes (but is not limited to): child sexual abuse material (CSAM), terrorist content, criminal incitement, doxxing, content that violates court orders, and content that breaches Australian Criminal Code, Online Safety Act 2021, or equivalent foreign law applicable to the reporter’s jurisdiction. CSAM and terrorist content are subject to 24-hour response and additionally reported to the Australian eSafety Commissioner and NCMEC as required.

2. Defamation or unfair injury to reputation

If a blog post, scam-pattern entry, or scanner-result message identifies a specific individual or company in a way you believe is defamatory or factually wrong, please tell us. Australian Defamation Act 2005 (as harmonised) applies. We will review on receipt and, where the report is substantiated, correct or remove the content within 5 business days.

3. Intellectual property infringement

If you are the rights-holder of content you believe is reproduced without permission on scantotal.net, send us a notice including: identification of the work (with URL); identification of the location on scantotal.net (URL); a statement under penalty of perjury that you are the rights-holder or authorised to act on their behalf; your contact details; and your physical or electronic signature. This satisfies the elements of a US DMCA notice under 17 USC §512(c)(3) and the equivalent under Australian Copyright Act 1968. We act on valid notices within 5 business days.

4. Brand impersonation or wrong attribution

If ScanTotal’s AI App Safety Checker or URL Scanner flags your legitimate site as “possible impersonation” and you believe this is incorrect, please tell us. We maintain the legitimate-domain allowlist manually and welcome corrections. The check is heuristic and false positives can occur on startups that legitimately use AI-related brand names with permission. Please include: the URL flagged, the legitimate operator name, and any evidence of legitimate brand use (e.g. an affiliate agreement, partner status, or fair-use justification).

5. Factual errors in scam-pattern library or blog content

If you spot a factual error in our content — outdated DLT sender headers, incorrect helpline numbers, scam mechanics that have evolved since publication, statistics that are stale — please tell us. We update the affected content within 5 business days and add a correction notice if the error was material.

6. Scanner false positives (URLs / files marked dangerous incorrectly)

If ScanTotal’s scanners have flagged your site or file as malicious in error, send us the URL or file hash plus context. We’ll review within 5 business days. False positives on the URL scanner can be raised faster via the result-card’s feedback link.

7. Privacy / data-protection requests

If you believe your personal data is being processed in connection with ScanTotal’s services and you wish to exercise rights under Australian Privacy Act 1988, EU GDPR, India DPDP Act 2023, US CCPA, or equivalent — rights of access, correction, deletion, portability, or restriction — please email us. ScanTotal’s no-storage privacy posture means we rarely hold any personal data, but exceptions exist for the admin dashboard and any analytics records we retain.

How to submit a report

For all categories, please include:

• Your name and contact details (we keep these confidential; reports cannot be processed if you don’t identify yourself)
• The exact URL on scantotal.net of the content you’re reporting
• Which category from above applies
• A clear explanation of why the content is illegal, defamatory, infringing, or wrong
• Any supporting evidence (links to source material, screenshots, official documentation)
• For IP infringement reports specifically, the DMCA-style elements listed in section 3 above

What happens after you report

1. Acknowledgement — we send a receipt confirmation within 24 hours of receipt of a valid report.
2. Review — we evaluate the report against the relevant law and our published editorial standards. For substantive reports we may consult external counsel.
3. Decision and action — we take one of: take down the content; modify the content to remedy the issue; leave the content in place with explanation; escalate (e.g. for IP infringement counter-notices, for cases requiring law-enforcement involvement). Decision is communicated to the reporter.
4. Timeline — standard cases within 5 business days; urgent cases (CSAM, terrorist content, court orders, immediate harm) within 24 hours; complex cases (defamation review with counter-evidence, IP counter-notice procedures) may take longer with regular updates to the reporter.

Appeals

If you reported content and disagree with our decision, you may appeal in writing to the same address within 14 days of our decision. Appeals are reviewed by Kumari Rajapaksha (operator) personally.

If the content was uploaded by you (e.g. you submitted a scam pattern, your URL was flagged) and we have taken action against it, you may also appeal under the same process. EU users may additionally engage out-of-court dispute settlement under DSA Article 21 and have rights under DSA Article 17(3) to a statement of reasons.

Reporting to authorities (where appropriate)

For specific categories of harm, please also report to the relevant authority:

• Child sexual abuse material: eSafety Commissioner (Australia) or CyberTipline (NCMEC, US)
• Cyber-financial fraud: Australia — ReportCyber + Scamwatch; US — IC3 + FTC; UK — Action Fraud; India — cybercrime.gov.in + helpline 1930
• Privacy / data protection complaints (Australia): Office of the Australian Information Commissioner (OAIC), oaic.gov.au
• Privacy / data protection complaints (EU): your national Data Protection Authority. List at edpb.europa.eu

Last updated: 31 May 2026. This page is reviewed and updated as obligations evolve under applicable law. ScanTotal is operated by Kumari Rajapaksha (sole trader), trading as ScanTotal, ABN 56 713 677 382, Melbourne, Victoria, Australia.